Frequently Asked Questions
Which size to buy?
The socks are currently available in UK adult sizes 4-7 and 7-11.
If you are a UK 7 size and above, I suggest going for the larger size.
The socks can shrink slightly in the wash, although they will go back into shape when you put them back on. We always recommend that you put them on a cold wash or max 30 degrees for the socks and environment.
Where is my order?
You should receive an email when your order is dispatched. After receiving an email, your order should arrive three working days later. Please be patient during busy periods, particularly at Christmas, as the Royal Mail service is under pressure. If you didn't receive your dispatched order email or are worried about the time, it takes for your parcel to arrive, please contact us.
Discount code not working?
Our discount codes should always work; however, if you have any difficulties, we’ve put some helpful hints here to make sure your discount code is applied:
You can only use one discount code per order.
Some discount codes can only be used once per customer.
Some discount codes have to be used within a specific timeframe, so please ensure the code is still in date.
If none of the above resolved your issue, or you simply forgot to add your discount code, please contact us so we can help you the best we can!
You can select your preferred payment method at checkout. We accept secure payments via pretty much any way you can think of:
- All major Credit cards - Visa, Mastercard, Maestro, American Express, Diners, Discover
- The ‘pays’ - Apple, Amazon, Google, Shopify pay
Your order is shipped when full payment is made.
Returns and Refunds
Your 100% satisfaction is essential for us. We offer a 28-days Return & Exchange Policy:
If a product gets damaged or was faulty upon delivery - we offer a 100% refund or exchange.
We offer free UK returns if you are not completely satisfied with your purchase.
Timing: we have a 28-days Return & Exchange Policy since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, contact us with the subject 'Returns' and include your order number, name and the reason for the return. Please provide evidence of the damaged item if you want a replacement delivered.
We will provide you with instructions on where to send returned goods. We strongly recommend getting proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items, although we can discuss this with you.
When the returned item is received and inspected, the customer gets a confirmation email notifying them about the refund status.
If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.
We ship worldwide! We have a UK distribution centre so worldwide orders will take a little longer.
Shipping times: UK orders take 2-3 business days to be delivered to you, and we aim to dispatch them to you within one business day.
Shipping time might vary depending on location, shipment method and other factors. Shipping cost: Orders shipping to the UK will have free delivery.
Orders outside of the UK will have a delivery charge depending on location, and this will be calculated at checkout.
Our socks are easy to look after:
Always hand wash garments in cold water or on a delicate 30 degree cycle. Cold water is less likely to shrink your clothing or alter the colors.
We recommend hand washing your socks on a colder wash as this is better for the socks and the environment! To make your socks last, we recommend:
Cold wash to maintain size and shape.
No bleach to preserve colours.
Colours will stay more vivid if you wash your socks inside-out.
Avoid ironing your socks.
Avoid tumble drying.
What charities do you support?
At the minute we are very proud to be raising funds for WWF-UK.
If you would like to recommend a charity? Please contact us.
How are we sustainable?
We take sustainability seriously!
Through raising funds to aid environmental charities by donating 10% from each sale to ensure they can continue their excellent work.
We are proud to support Ecologi by planting a tree with every sale. Not only that we also support various climate projects from around the world which helps reduce our atmospheric CO2 levels.
All our products and packaging are single-use plastic-free; PackHelp helps us achieve that with the fantastic ecological range.